Case Study Tourism New Zealand – Giải đề IELTS Reading
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Bài đọc Case Study Tourism New Zealand
Case Study Tourism New Zealand
A
New Zealand is a small country of four million inhabitants, a long-haul flight from all the major tourist-generating markets of the world. Tourism currently makes up 9% of the country’s gross domestic product and is the country’s largest export sector. Unlike other export sectors, which make products and then sell them overseas, tourism brings its customers to New Zealand. The product is the country itself – the people, the places, and the experiences. In 1999, Tourism New Zealand launched a campaign to communicate a new brand position to the world. The campaign focused on New Zealand’s scenic beauty, exhilarating outdoor activities and authentic Maori culture, and it made New Zealand one of the strongest national brands in the world.
B
A key feature of the campaign was the website www.newzealand.com, which provided potential visitors to New Zealand with a single gateway to everything the destination had to offer. The heart of the website was a database of tourism services operators, both those based in New Zealand and those based abroad which offered tourism service to the country. Any tourism-related business could be listed by filling in a simple form. This meant that even the smallest bed and breakfast address or specialist activity provider could gain a web presence with access to an audience of long-haul visitors. In addition, because participating businesses were able to update the details they gave on a regular basis, the information provided remained accurate. And to maintain and improve standards, Tourism New Zealand organised a scheme whereby organisations appearing on the website underwent an independent evaluation against a set of agreed national standards of quality. As part of this, the effect of each business on the environment was considered.
C
To communicate the New Zealand experience, the site also carried features relating to famous people and places. One of the most popular was an interview with former New Zealand All Blacks rugby captain Tana Umaga. Another feature that attracted a lot of attention was an interactive journey through a number of the locations chosen for blockbuster films which had made use of New Zealand’s stunning scenery as a backdrop. As the site developed, additional features were added to help independent travelers devise their own customised itineraries. To make it easier to plan motoring holidays, the site catalogued the most popular driving routes in the country, highlighting different routes according to the season and indicating distances and times.
D
Later, a Travel Planner feature was added, which allowed visitors to click and ‘bookmark’ places or attractions they were interested in, and then view the results on a map. The Travel Planner offered suggested routes and public transport options between the chosen locations. There were also links to accommodation in the area. By registering with the website, users could save their Travel Plan and return to it later, or print it out to take on the visit. The website also had a ‘Your Words’ section where anyone could submit a blog of their New Zealand travels for possible inclusion on the website.
E
The Tourism New Zealand website won two Webby awards for online achievement and innovation. More importantly perhaps, the growth of tourism to New Zealand was impressive. Overall tourism expenditure increased by an average of 6.9% per year between 1999 and 2004. From Britain, visits to New Zealand grew at an average annual rate of 13% between 2002 and 2006, compared to a rate of 4% overall for British visits abroad.
F
The website was set up to allow both individuals and travel organizations to create itineraries and travel packages to suit their own needs and interests. On the website, visitors can search for activities not solely by geographical location, but also by the particular nature of the activity. This is important as research shows that activities are the key driver of visitor satisfaction, contributing 74% to visitor satisfaction, while transport and accommodation account for the remaining 26%. The more activities that visitors undertake, the more satisfied they will be. It has also been found that visitors enjoy cultural activities most when they are interactive, such as visiting a marae (meeting ground) to learn about traditional Maori life. Many long-haul travelers enjoy such learning experiences, which provide them with stories to take home to their friends and family. In addition, it appears that visitors to New Zealand don’t want to be ‘one of the crowd’ and find activities that involve only a few people more special and meaningful.
G
It could be argued that New Zealand is not a typical destination. New Zealand is a small country with a visitor economy composed mainly of small businesses. It is generally perceived as a safe English-speaking country with reliable transport infrastructure. Because of the long-haul flight, most visitors stay for longer (average 20 days) and want to see as much of the country as possible on what is often seen as a once-in-a-lifetime visit. However, the underlying lessons apply anywhere – the effectiveness of a strong brand, a strategy based on unique experiences and a comprehensive and user-friendly website.
Câu hỏi
Questions 1-7
Complete the table below.
Choose ONE WORD ONLY from the passage for each answer.
Write your answers in boxes 1-7 on your answer sheet.
Section of website | Comments |
Database of tourism services | • easy for tourism-related businesses to get on the list • allowed businesses to 1 information regularly • provided a country-wide evaluation of businesses, including their impact on the 2 |
Special features on local topics | • e.g. an interview with a former sports 3, and an interactive tour of various locations used in 4 |
Information on driving routes | • varied depending on the 5 |
Travel Planner | • included a map showing selected places, details of public transport and local 6 |
‘Your Words’ | • travelers could send a link to their 7 |
Questions 8-13
Do the following statements agree with the information given in Reading Passage 1?
In boxes 8-13 on your answer sheet, write
TRUE if the statement agrees with the information
FALSE if the statement contradicts the information
NOT GIVEN if there is no information on this
Điểm số của bạn là % - đúng / câu
Lời giải chi tiết
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Questions 1 – 7: Dạng Table Completion Cách làm:
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allowed businesses to 1…………………………… information regularly Từ cần điền vào có thể là một động từ do đứng sau “to”. Thông tin từ đoạn B cho thấy các doanh nghiệp tham gia đã có thể cập nhật thông tin chi tiết mà họ cung cấp một cách thường xuyên. → Đáp án là update |
Đoạn B In addition, because participating businesses were able to update the details they gave on a regular basis, the information provided remained accurate. |
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provided a country-wide evaluation of businesses, including their impact on the 2……………………….. Từ cần điền vào có thể là một danh từ do đứng sau “the”. Tourism New Zealand tổ chức chương trình đánh giá độc lập các tổ chức trên trang web dựa trên tiêu chuẩn chất lượng quốc gia, đồng thời xem xét tác động môi trường của từng doanh nghiệp. → Đáp án là environment |
Đoạn B […] Tourism New Zealand organised a scheme whereby organisations appearing on the website underwent an independent evaluation against a set of agreed national standards of quality. As part of this, the effect of each business on the environment was considered. |
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e.g. an interview with a former sports 3……………………………., […] Từ cần điền vào có thể là một danh từ. Nội dung đoạn C đề cập đến một trong những nội dung được yêu thích nhất là buổi phỏng vấn với Tana Umaga, cựu đội trưởng đội bóng bầu dục New Zealand All Blacks. → Đáp án là captain |
Đoạn C One of the most popular was an interview with former New Zealand All Blacks rugby captain Tana Umaga.
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e.g. an interview with a former sports captain and an interactive tour of various locations used in 4………………………. Từ cần điền vào có thể là một danh từ do đứng sau “in”. Một điểm nổi bật thu hút nhiều sự chú ý là hành trình tương tác qua một số địa điểm được chọn làm bối cảnh cho các bộ phim bom tấn, tận dụng vẻ đẹp tuyệt vời của cảnh quan New Zealand. → Đáp án là films |
Đoạn C Another feature that attracted a lot of attention was an interactive journey through a number of the locations chosen for blockbuster films which had made use of New Zealand’s stunning scenery as a backdrop. |
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varied depending on the 5…………………………… Từ cần điền vào có thể là một danh từ do đứng sau “the”. Để giúp việc lên kế hoạch cho các kỳ nghỉ lái xe trở nên dễ dàng hơn, trang web đã lập danh mục các tuyến đường lái xe phổ biến nhất trong cả nước, làm nổi bật các tuyến đường khác nhau theo mùa và cung cấp thông tin về khoảng cách cũng như thời gian di chuyển. → Đáp án là season |
Đoạn C […] highlighting different routes according to the season and indicating distances and times. |
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included a map showing selected places, details of public transport and local 6…………………………. Từ cần điền vào có thể là một danh từ. Tính năng Travel Planner cho phép người dùng đánh dấu địa điểm quan tâm, xem trên bản đồ, nhận gợi ý lộ trình, phương tiện công cộng và liên kết đến chỗ ở gần đó. → Đáp án là accommodation |
Đoạn D Later, a Travel Planner feature was added, which allowed visitors to click and ‘bookmark’ places or attractions they were interested in, and then view the results on a map. The Travel Planner offered suggested routes and public transport options between the chosen locations. There were also links to accommodation in the area. |
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travelers could send a link to their 7………………………… Từ cần điền vào có thể là một danh từ do đứng sau “their”. Trang web còn có mục “Your Words” nơi mọi người có thể gửi bài blog về chuyến du lịch của họ ở New Zealand để có cơ hội được đăng lên trang web. → Đáp án là blog |
Đoạn D The website also had a ‘Your Words’ section where anyone could submit a blog of their New Zealand travels for possible inclusion on the website. |
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Questions 8 – 13: Dạng TRUE/FALSE/NOT GIVEN Cách làm:
Chọn đáp án bằng cách lần lượt trả lời 2 câu hỏi:
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8 The website www.newzealand.com aimed to provide ready-made itineraries and packages for travel companies and individual tourists.
→ Đáp án là FALSE |
Đoạn F The website was set up to allow both individuals and travel organizations to create itineraries and travel packages to suit their own needs and interests. |
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9 It was found that most visitors started searching on the website by geographical location.
→ Đáp án là NOT GIVEN |
Đoạn F On the website, visitors can search for activities not solely by geographical location, but also by the particular nature of the activity. |
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10 According to research, 26% of visitor satisfaction is related to their accommodation.
→ Đáp án là FALSE |
Đoạn F This is important as research shows that activities are the key driver of visitor satisfaction, contributing 74% to visitor satisfaction, while transport and accommodation account for the remaining 26%. |
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11 Visitors to New Zealand like to become involved in the local culture.
→ Đáp án là TRUE |
Đoạn F It has also been found that visitors enjoy cultural activities most when they are interactive, such as visiting a marae (meeting ground) to learn about traditional Maori life.
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12 Visitors like staying in small hotels in New Zealand rather than in larger ones.
→ Đáp án là NOT GIVEN |
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13 Many visitors feel it is unlikely that they will return to New Zealand after their visit.
→ Đáp án là TRUE |
Đoạn G Because of the long-haul flight, most visitors stay for longer (average 20 days) and want to see as much of the country as possible on what is often seen as a once-in-a-lifetime visit.
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